Resort Policies & Stay Agreement
Clear guidelines on reservation deposits, refundable caution holds, check-in verification, and cancellation policies.
1. Check-In & Check-Out Schedule
Standard guest check-in commences at 2:00 PM daily. Check-out time is strictly 11:00 AM to allow our housekeeping team to inspect, sanitize, and prepare suites for incoming arrivals.
Late check-outs up to 4:00 PM may be requested through the Front Desk and are subject to availability and an authorized late departure surcharge.
2. Refundable Room Caution Deposit (UC-04, Section 5)
A standard refundable caution deposit of 26214520,000.00 is required upon reservation or check-in. This deposit serves as a pre-authorization hold against incidental damages, room service dining charged to the folio, or minibar usage.
Upon check-out, the suite is inspected by our housekeeping department. If no damages or unpaid room charges are pending, the caution deposit is released or refunded immediately to your original payment method.
3. Cancellation & Refund Policy (UC-08)
Reservations cancelled more than 48 hours prior to the scheduled arrival date are eligible for a 100% refund of the deposit paid, minus bank transfer or processing charges.
Cancellations made within 48 hours of check-in will forfeit the first night's room charge as a late cancellation holding fee. All refund requests are subject to approval by the Finance & Cashier department and logged immutably in the system audit trail.
4. Payment & Financial Verification (UC-07)
The resort accepts online card transactions, verified POS payments, and direct corporate bank transfers. In accordance with Section 5 financial rules, pending offline transfers are not recognized as confirmed income until validated by an authorized finance officer.
5. Room Folio Billing (UC-04, UC-06)
Guests checked into an active suite may post restaurant dining, cocktails, spa therapies, and valet laundry directly to their room folio. At check-out, all charges are itemized in a consolidated final tax invoice.